Refund & Cancellation Policy

Last Updated: September 25, 2026

At BexarRoots, we want every customer to have a positive shopping experience. Please review the following policy before placing an order through our website.

Order Cancellations

Orders may be canceled before they are processed or shipped.

If you need to cancel an order, please contact us as soon as possible and provide your order number. We will make every reasonable effort to accommodate cancellation requests.

Once an order has been processed, packed, or shipped, we may not be able to cancel it.

Approved cancellations will be refunded to the original payment method.

Returns & Refunds

Due to the nature of certain products we sell, all products may not be eligible for return once purchased or opened.

Refunds or replacements may be available when:

  • You received the wrong product.
  • Your order arrived damaged or defective.
  • An item is missing from your order.
  • The product received is materially different from what was ordered.

Customers must contact us within 7 days of delivery to report an eligible issue.

Please provide your order number and photographs of the product and packaging when requested.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us before discarding the product or packaging.

After reviewing the issue, BexarRoots may provide a replacement, store credit, or refund at our discretion.

Final Sale & Non-Returnable Items

Certain products may be designated as final sale or non-returnable due to product type, safety considerations, hygiene, or applicable regulations.

Unless otherwise stated on the product page, the following may be non-returnable:

  • Opened or used products
  • Consumable products
  • Personal-use items
  • Clearance or final-sale merchandise
  • Gift cards
  • Products that cannot legally be returned or resold

Any product-specific return restrictions will be displayed on the applicable product page when possible.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Once BexarRoots processes a refund, the time it takes for the funds to appear in your account depends on your bank, credit card company, or payment provider.

BexarRoots is not responsible for delays caused by financial institutions or payment processors.

Shipping Charges

Original shipping charges are generally non-refundable.

If an order was shipped incorrectly or arrived damaged due to an error on our part, BexarRoots may provide a refund or replacement, including applicable shipping costs, depending on the circumstances.

Refused or Undeliverable Orders

If an order is returned to BexarRoots because it was refused, the delivery address was entered incorrectly, or the package was otherwise undeliverable, we may issue a refund after the package is returned to us.

Original shipping charges and any applicable return shipping costs may be deducted from the refund.

Order Issues & Customer Responsibility

Customers are responsible for providing accurate shipping and contact information when placing an order.

BexarRoots is not responsible for orders delivered to an incorrect address provided by the customer.

If you believe your order has been lost, stolen, or delivered incorrectly, please contact us as soon as possible so we can review the situation.

Product Compliance

BexarRoots sells products intended to comply with applicable laws and regulations. Customers are responsible for using products in accordance with applicable laws, product instructions, and manufacturer guidelines.

Policy Changes

BexarRoots reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.

Contact Us

For questions regarding cancellations, returns, refunds, or an existing order, please contact BexarRoots through the contact information provided on our website.

Please include your order number when contacting us regarding an order.