We strive to deliver our orders as quickly as possible. Most orders are shipped within 24 hours of order completion. The average delivery time for standard shipping is three days, but shipping time may vary based on your location. Expedited shipping is available for an additional charge for customers looking to get their hands on our products even faster. In some cases, orders can be held up due to unforeseen circumstances. Although this is rare, please get in touch with us if you have a problem.

Shipping varies based on location from our shop.

Once your order is received, you’ll receive a tracking number to monitor your delivery status.

Yes. As part of our commitment to convenience and customer satisfaction, we offer online ordering with free pick up at our store location.

Due to security reasons, Bexar Roots reserves the right to require a signature on any order. We are committed to offering superior products to our customers, but we also take the law very seriously. If you are underage, do NOT attempt to purchase tobacco or other age-restricted products with our online shop. We monitor all sales carefully and are obligated to report any violation to the authorities. If we suspect you are underage, we will flag your order and follow through as necessary.

You do not need to be 18 or older to purchase products from our site unless they are tobacco products or any products that require the legal age of smoking. Age restrictions are noted, and we strictly follow state guidelines on age-restricted products.

If your package was damaged when it arrived, we sincerely apologize. While we wish we could hand-deliver every order, we take the steps necessary to make sure your order is packaged correctly to avoid damage. We ensure all products meet our commitment to 100% quality. If you receive a damaged item or package, contact us immediately to find a resolution. We’re happy to assist you in replacing damaged products. We require notification in the form of an email with pictures attached detailing the damage within 24 hours of receipt of the product. We are not responsible for the packaging or packing of items being shipped to us. Items returned to Sherlocks that are damaged due to inattentive packing cannot be used for credit/return purposes.

We’re sorry that you may be experiencing an issue with your order delivery. We strive to get our orders shipped quickly, so you get the products you love in a timely fashion. If your package hasn’t arrived, check the tracking number provided to you after your order completion. If it is still in transit, you may be experiencing shipping delays. If it says “delivered” and you still haven’t received your package, please contact your local USPS with your tracking number handy to report the problem. You can also contact us for further assistance.

If you received your package, but something is missing, we apologize for the inconvenience. Contact us within 24 hours of receiving your package, and we’ll assist you in getting your order fixed. You can email us using the form on our contact page or call us directly (210) 998-2396.

There are no returns for any purchases not identified as damaged upon delivery.

There are no returns for any purchases not identified as damaged upon delivery.