Shipping & Delivery Policy

Effective Date: September 29, 2026

Thank you for shopping with BexarRoots. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully processed.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing times may occasionally be longer during holidays, promotions, high-volume periods, or circumstances outside of our control.

2. Shipping Times

Once an order has been processed and shipped, delivery times depend on the shipping carrier and destination.

Estimated delivery times are provided as estimates only and are not guaranteed.

Shipping delays may occur because of:

  • Weather
  • Carrier delays
  • Holidays
  • Incorrect or incomplete addresses
  • High shipping volume
  • Security or verification procedures
  • Other circumstances outside BexarRoots’ control

3. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

BexarRoots is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to BexarRoots because of an incorrect or undeliverable address, the customer may be responsible for additional shipping charges before the order can be resent.

4. Tracking Information

When available, tracking information will be provided after an order has been shipped.

Tracking information may take some time to update after the shipping carrier receives the package.

Once a package has been transferred to the shipping carrier, delivery timing and carrier scanning are outside BexarRoots’ direct control.

5. Lost, Stolen, or Missing Packages

BexarRoots is not responsible for packages that are confirmed by the carrier as delivered to the address provided by the customer.

Customers should ensure that packages are delivered to a secure location.

If tracking shows that a package was delivered but cannot be located, customers should first check with household members, neighbors, building management, or the shipping carrier.

BexarRoots may assist with carrier claims when appropriate, but refunds or replacements are not guaranteed for packages marked as delivered.

6. Damaged Packages

If your package arrives damaged, please contact BexarRoots as soon as possible.

Customers should provide:

  • Order number
  • Photographs of the shipping package
  • Photographs of the damaged product
  • A description of the damage

Do not discard the packaging until the issue has been reviewed.

Replacement or refund eligibility will be determined on a case-by-case basis in accordance with our Refund & Cancellation Policy.

7. Age-Restricted Products

Certain BexarRoots products may require age verification and/or an adult signature upon delivery where required by applicable law or carrier policy.

Customers must meet all applicable legal age requirements to purchase and receive age-restricted products.

BexarRoots reserves the right to cancel an order if required age verification cannot be completed.

8. Shipping Restrictions

Certain products may be subject to shipping restrictions based on federal, state, local, carrier, or other applicable requirements.

BexarRoots may restrict or cancel shipments to certain locations when necessary to comply with applicable laws or regulations.

9. Delivery Address Changes

If you need to change your shipping address, contact BexarRoots as soon as possible after placing your order.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

10. Order Delays

If your order appears to be delayed, please review the tracking information provided by the carrier.

If tracking has not updated for an extended period or there appears to be an issue with the shipment, contact BexarRoots and we will assist where possible.

11. Shipping Costs

Shipping charges, if applicable, will be displayed during checkout before the order is completed.

Shipping promotions, free-shipping offers, and minimum purchase requirements may be subject to change.

12. Contact Us

For questions regarding shipping or delivery, please contact BexarRoots through the contact information provided on our website.